Healthcare Ombudsperson Program

The Healthcare Ombudsperson Program is a joint venture between CWA and the State of New Jersey to provide education and counseling to employees, to resolve employee issues effectively and efficiently, and to work collaboratively to create better healthcare outcomes.

If you have a healthcare question or assistance with your benefits, please reach out to your Staff Representative, and they will get you in contact with the CWA Local 1032 Healthcare Ombudsperson.

State Health Benefit Plan

Wellness Programs and Resources

Direct Primary Care

Membership to Direct Primary Care Doctor’s Office Included in NJ SHBP Benefits at no additional cost.

The New Jersey State Health Benefits Program (SHBP) and School Employees’ Health Benefits Program (SEHBP) offer employees and their covered dependents the opportunity to join a Direct Primary Care doctor’s office at no additional cost. Simply choose a Direct Primary Care doctor from Paladina Health, R-Health, or Sanitas Medical Centers and get unlimited access to personalized care with no copays, when and where it’s convenient for you.

List of Direct Primary Care Offices

Paladina Health

Paladina Health Member Services Website

Telephone: (866) 808-6005

Send an Email

Paladina Health has joined together with Activate Healthcare and Healthstat to create Everside Health. Learn more at


R-Health Member Services website

Telephone: 800-797-1289

Sanitas Medical Center

Sanitas Medical Center Member Services website

Telephone: (866) 645-5997

NJ WELL – Earn $350

Your well-being matters. NJ Well provides inclusive and holistic experiences to meet members’ needs through activities and educational programming to support healthy lifestyles. Obtain 800 points and earn a reward.

Amino Health

A fast, easy, and smart way to find and book healthcare.

Horizon Health Guides

You’ll get the most from your benefits because your Horizon Health Guide knows your benefits inside and out — and they want to get to know you too!

Horizon bFit 

Earn a $20 monthly reward!

Hinge Health 

Conquer back or joint pain

Other Horizon Health Programs

Healthcare in Retirement

The Division of Pension & Benefits

CWA Local 1032 Healthcare News